Refund policy

Order Cancellation

Orders may only be cancelled before garments are manufactured and shipped.

We will assist where possible. If you wish to cancel your order please let us know as soon as you can.

 

 

No Hassle Refunds

Applies to: Damaged, Defective, or Incorrectly Sent Garments.

We try our best to prevent these situations from occuring in the first place but occasionally accidents do happen.

 

To start:

Please take 2 photos, 1 close up and 1 of the full garment.

 

Please provide your order number, 2 photos and describe the issue in detail. You can mail this directly to admin@fashion-colab.com.

 

We may require you to ship the items back before approving the refund or replacement shipment. 

- We will provide you with a return address.

- We will cover all shipping costs.

- Please provide proof of shipping with tracking information.

- Items must be sent back in their original packaging and be in their original condition to receive a refund.

 

Upon arrival, processing may take up to 3 business days.

Refund will be issued OR Replacement will be shipped, as long as all steps have been followed

 

Please note that gift cards cannot be refunded.

 

  

30 Day Returns

Applies to: Change of Size, Change of Mind.

We understand that you want you garment to be perfect! We wholeheartedly believe in our products and are happy to offer an easy 30 days return policy.

  

To start:

Please provide your order number and clearly identify which product or products you want to return. You can mail this directly to admin@fashion-colab.com.

 

We will require you to ship the items back before approving the refund or replacement shipment. 

- We will provide you with a return address.

- You will need to cover all shipping costs.

- Please provide proof of shipping with tracking information.

- Items must be sent back in their original packaging and be in their original condition to receive a refund.

- The original cost of shipping will be deducted from your refund, please note that free shipping still costs us money to send your order to you.

 

Upon arrival, processing may take up to 3 business days.

Refund will be issued OR Replacement will be shipped, as long as all steps have been followed.

Please note that items which have sold out cannot be returned for change of mind. 

Please note that items bought with gift cards cannot be returned.

  

 

Refund for a Package That Never Arrived

We do not offer refunds or replacement shipments for late deliveries unless 45 days (60 days for Brazil only) have passed since the shipment date.

 

Please note that refunds cannot be granted for any items where tracking can confirm delivery. All of our shipments are tracked. Please see our section on Lost and Delayed packages in our Shipping Policy for tips on locating your package.

 

 

Refused or Unaccepted Packages

Shipping and Return Shipping Fees, as well as all Payment Fees charged by third parties, will not be refunded.

 

Refunds will only be processed after the shipment has been returned to us.

 - Upon arrival, processing may take up to 3 business days

 

 

Other Important Notes

- Please ensure all items are in good condition when you receive your package.

 - Any returns sent without our prior approval will not be processed.

- Approved refunds will be processed within 3 business days of the approval.

- Any approved refunds can only be sent back to the original payment method.

- Please note that there will be a slight difference in the color of the pictures versus the garment due to the lighting and different screen features. 

- The material composition of all items is listed in the description on each product.

- All returned items need to be in their original condition with their original packaging. Any used, worn, washed or altered garments will not be refunded.

- Any items with a hygiene seal, like swimwear and underwear, need to be retuned with the seal intact or a refund will not be possible. 

- Transactions, as deemed by our management team, that are not completed in good faith and fall outside of regular purchases will not be considered for refund or return. Examples include:

     1. Fraudulent transactions.

     2. Mismatching customer identifiers.

 

 

Frequently Asked Questions

Please see our FAQ Guide for any other questions you may have.